Provides students with an architectural and functional understanding of CC&B functionality. A combination of slide lecture and hands-on exercises covers the functional breadth of the system relevant to the client's specific implementation. This course is designed to prepare implementation team members to participate effectively in the analysis sessions of your upcoming implementation.

System Overview

Billing & Rates

Batch Processing

Adjustments

Financial Transactions

Payments

Customer Information

Credit & Collections

Case Management

To Do Lists

Field Work

Workflow Processing

Device & Read Management

Application Security